I guess we should have read the reviews first.The All Industry Event is a collaboration of the design-construction-engineering community every December to celebrate the year and donate to the WGME CBS 13 News, Portland Joy of Sharing Campaign. Too bad too because we love bringing our money to small businesses and had this gone well we would have looked there first for our next vehicle. Nevertheless, the rude sales person and Automile Motors just through that agreement out the window when someone else walked through the door. To me that's an oral contract and like I said, one that was confirmed throughout the week. They shook hands and he walked out the door. When my husband first went to buy it (over a week ago) and it wasn't available he asked Jay, "what do I need to do to have you hold this truck for me until it's ready?" And his response was, "You just did it". Do you think we've heard back? NOPE! Now, I know perfectly well that we didn't put money down to hold the truck but we would have.
We left the dealership and called the owner because, as I already stated and can't stress enough, my husband and he had what I would call a oral contract that had been confirmed via text throughout the week the truck was being inspected and worked on, and they had JUST texted with each other not 12 hours earlier to let us know it was ready and waiting for us today!! During this call the owner Jay said, let me call the dealership and figure out what happened and I'll get back to you. My husband had had a great experience with the owner up until then. I honestly can't accurately express how rude this salesman was. He sold his truck, they made their money and he made his commission. Or any kind of customer service at all really! Or try keeping your word. Next time try "hey sorry that truck sold but we have another truck over here". He never offered us any actual help, or ya know, a SORRY. His response you ask? It was to come back out of the business with the tool used to remove sales stickers and remove the sticker from the truck we were there to buy right in front of us. I asked this man (I regret not learning his name) to find out what was going on and what happened and he skirtingly said he would. Let's pause here talk about, A) How unprofessional this response is, B) How unhelpful it is and C) how RUDE this response is. His reply "I don't know what to tell ya BUD". He told us, "Too bad, those guys just bought it." We told him we were under the impression the truck was being held for us as Jay and my husband had discussed. We get to the dealership and let the salesman know who we were and that we were here for the truck. Again, my husband was told it was ready and waiting for us JUST LAST NIGHT! We left our family and vacation early to come down to Saco and get the truck this morning (had we known it would be ready earlier my husband would have driven down mid vacation to get it).
My husband was in text contact with the owner multiple times throughout the week and he even texted us last night telling us it was ready and waiting for us today! We were on vacation during the week it was being inspected and worked on. Like I said my husband went in that day with the intent to buy it. Owner Jay said they'd get it ready for us and hold it. My husband sat down and crunched the numbers with both the owner and their loan guy. It came used from Canada and had to be inspected and worked on after clearing customs before it could be sold, so we couldn't move forward with the purchase until then. We found a truck at this dealership we wanted.
You could have waved the $400 “document prep fee” and closed the deal.kinda glad things didn’t pan out. had you have lost the attitude you would have closed the deal, alas your ego seemed to have got the best of you. Best of luck on the new $70,000 vehicle you bragged about as well as the slew of other vehicles. and made me want to write a review to boot. you “keeping it real” type personality may have gotten you far in other areas but in this case drove us away. I’ve worked with a handful of other dealerships with much better customer service skills and was appalled of his cocky attitude when it became apparent we weren’t completely sold and ready to sign off. Justin was passive aggressive in his remarks as we discussed wanting to do business but wondering if he could make any other accommodations on the price as the vehicle was not only older but would need work done in it down the line due to the wear. Disappointed with the service at this dealership.
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